Phonak Virto™ Marvel
FAQs
What is the battery life of my Virto M-312?
Battery life will depend on how often and how long the hearing aids are used to stream media, as well as the severity of your hearing loss. The average person will get sixty hours of use from one size 312 battery. This is calculated based on sixteen hours of daily wear with eight hours of AutoSense OS™ 3.0, four hours of Bluetooth streaming, and four hours of TV Connector usage. Without any wireless streaming, the user will get 83 hours of battery life out of one size 312 battery (approximately one week based on an average wear time of 12 hours daily).
How do I clean my Virto Marvel hearing aids?
To clean the hearing aids, remove them from the ear and wipe them with a clean, dry cloth or C&C wipe. Open the battery door, turn the hearing aid upside down so the battery compartment is facing the floor and use a small, soft-bristled brush to clear the push button, microphone ports and battery compartment of dust and debris. When not in use, keep the battery door open to circulate air through the internal circuitry and conserve battery life. If applicable, periodically change the wax trap to ensure sound can exit the hearing aid. The hearing aids can be stored overnight in a case or a specially-made drying kit.
Are Virto Marvel hearing aids waterproof?
While Virto M-Titanium and the Virto M-10 NW O are IP68 rated, Virto Marvel hearing aids are not waterproof and should be removed before showering, bathing, swimming, or any other activity that will expose the hearing aids to water or excess moisture.
Is Virto Marvel rechargeable?
No, all Virto Marvel models use zinc-air batteries.
Does Virto Marvel have a t-coil option for use in a looped room?
T-coils are available in all Virto Marvel models except Virto M-312 wireless.
My hearing aid is not working, what should I do?
If your Virto Marvel is not working, first remove the battery and insert a new one, waiting at least three minutes after removing the sticker before inserting into the hearing aid. Next, replace the wax management system. If after these steps the hearing aid is still not working please see your hearing care professional for troubleshooting.
How can I answer calls using the push button on Virto M-312?
A quick press of the push button on either hearing aid will answer an incoming call. To reject a call, simply press and hold the push button for at least two seconds. This can be done using the push button on either hearing aid.
Where is the Bluetooth antenna on the Virto M-312?
The Bluetooth antenna in the Virto M-312 wireless model is located entirely within the hearing aid.
Is it safe having a Bluetooth antenna in the ear?
The amount of radio frequency energy to which the body is exposed is so little, that there are no foreseen risks.
Do I have to pair a cell phone to my hearing aids?
Pairing Virto M-312 to a phone or other Bluetooth-enabled device is only required for making phone calls, streaming media, and making adjustments using the myPhonak app.
How is the Bluetooth pairing mode activated in Virto Marvel M-312?
To activate the Bluetooth pairing mode in Virto M-312, open and then close the battery door. Pairing mode will be active for three minutes.
Does Virto M-312 have a flight mode?
Yes, to activate flight mode open the battery door of the hearing aid, then hold down the push button for seven seconds while closing the battery door. While in flight mode, the hearing aid will function normally, but will not be able to connect to or stream from a paired Bluetooth device. To exit flight mode, simply open and close the battery door.
Which Phonak apps are compatible with the Virto M-312?
Virto Marvel is compatible with the myPhonak app and the myCall-to-Text app, and can be used to stream from thousands of additional third-party apps.
How far can my hearing aids be from my Roger microphone?
The streaming distance will depend on several factors, including how deep in the ear the Virto M-312 is located, which Roger microphone is being used, and the environment in which Roger is being used. Roger will always stream farther indoors due to reflections of the signal off of walls.
I already own a Roger microphone, can I use it with my new Virto M-312?
Yes, Virto M-312 is compatible with all existing Roger microphones. This may require the installation of additional software into the hearing aids. Please see your hearing care provider for assistance.
Phonak Virto™ M-Titanium
FAQs
Are Virto M-Titanium hearing aids waterproof?
While Virto M-Titanium is IP68 rated, the hearing aids are not waterproof and should be removed before showering, bathing, swimming, or any other activity that will expose the hearing aids to water or excess moisture.
How do I clean my Virto M-Titanium hearing aids?
To clean the hearing aids, remove them from the ear and wipe them with a clean, dry cloth or C&C wipe. Use a small, soft-bristled brush to clear the push button, microphone ports and battery compartment of dust and debris. When not in use, keep the battery door open to circulate air through the internal circuitry and conserve battery life. If applicable, periodically change the wax trap to ensure sound can exit the hearing aid. The hearing aids can be stored overnight in a case or a specially-made drying kit.
Is Virto M-Titanium rechargeable?
No, Virto M-Titanium uses replaceable zinc-air batteries.
Can I use a Roger™ microphone with Virto M-Titanium?
Some Virto M-Titanium models are compatible with Roger microphones using an external receiver. Please see your hearing care professional for more information.
Can I adjust Virto M-Titanium hearing aids using the myPhonak app?
No, Virto M-Titanium is not Bluetooth-compatible and cannot be used with the myPhonak app.
Does Virto M-Titanium have Bluetooth streaming?
No, Virto M-Titanium is not capable of Bluetooth streaming.